All classes can be booked through the Momence app. You can view the timetable, book your preferred class and manage your bookings directly through the app.

You can cancel your booking through Momence. We require at least 6 hours' notice before the class. Cancellations made within 6 hours are considered a late cancellation and your class credit will be forfeited.

Yes. We require 2 weeks' notice for membership cancellations. Please submit your cancellation request through our Member Hub, and our team will confirm your cancellation date.

Yes! If you'd like to change your membership, please give us at least 7 days' notice before your next renewal/payment date.

Simply send us a message through Momence, and our team will help you with the change.

If your membership payment fails, we'll automatically retry the payment a few times.

If the payment continues to fail after the available retries, a $5 payment administration fee may apply. This fee helps cover the additional administration required to manage failed payments and follow up on outstanding payments.

To avoid this, please make sure your payment details and card information are always up to date.

Unused class credits roll over and can be used for up to 30 days.

When booking a class through Momence, make sure you select your available class credit rather than your subscription/membership option.

If you can't see your available credits or there's an issue when booking, please send us a message through Momence and we'll be happy to help.