The Loft Strength & Flow: Studio Agreement & Policies
Welcome to The Loft Strength & Flow! We are so excited to have you as part of our community. This document combines our Customer Liability Waiver, Membership Terms & Conditions, Studio Policies, and Privacy Policy into one comprehensive agreement.
Please review these terms carefully. While you sign these electronically during your setup in Momence, this copy serves as your permanent reference guide.
1. Membership Terms & Financial Conditions
Billing & Flexibility
No Lock-In Contracts: Our memberships are flexible with no long-term lock-in contracts and continue on an automatic renewal basis.
Billing Cycle: Memberships are billed automatically on a weekly basis. A fortnightly billing option is available by arrangement—please contact us via email to set this up. Payments are charged to your payment method on file.
Failed Payments & Fees: It is your responsibility to ensure payment details are kept up to date.
$5 fee may be charged by our billing provider for failed payments.
Access to classes will be temporarily suspended until outstanding balances are cleared.
Membership Pauses
Duration: Memberships may be paused for a minimum of 1 week and a maximum of 6 weeks per calendar year.
Frequency: A maximum of 2 separate pause periods per calendar year is permitted.
Notice Required: Requests must be submitted in writing via email at least 14 days in advance.
Restrictions: Pauses are not permitted as a substitute for, or to bypass, your cancellation notice period. For urgent situations (such as sudden illness or injury), please reach out to discuss flexible arrangements.
Membership Cancellations
Notice Required: A minimum of 14 days’ written notice is required to cancel your membership or participation in studio activities.
Final Payments: Scheduled membership fees will continue to be charged as normal during the 14-day notice period. No refunds are provided for unused portions of membership periods.
2. Attendance, Booking & Studio Rules
Class Bookings & Attendance
Advance Booking: All classes must be reserved in advance via the Momence platform or app to secure your place.
Late Arrival Policy: For your safety and out of respect for the class, members arriving more than 5 minutes late will not be admitted. The session will be treated as a late cancellation.
Class Cancellations & No-Shows
To ensure all members have fair access to classes, we enforce a strict 3-hour cancellation window:
Early Cancellation (More than 3 hours before class): No penalty. Your class credit is fully returned to your account.
Late Cancellation (Within 3 hours of class): Forfeiture of the class credit.
No-Show (Missing class without cancelling): Forfeiture of the class credit, plus a $5 fee (applicable to Reformer Pilates classes).
Studio Safety & Conduct
Equipment Hygiene: To maintain our premium space, all equipment must be thoroughly wiped down after use using the cleaning cloths and spray provided.
Studio Security: The roller door is strictly for staff operation. Members must not open, close, or tamper with the roller door at any time.
Children in the Studio: Children remain the sole responsibility of their parent or guardian at all times while on the premises. For safety reasons, children are strictly prohibited from entering the main workout floor or being near the fitness equipment. They must remain safely in the designated kid area.
3. Customer Liability Waiver & Release
Assumption of Risk & Health Declaration
By participating in classes, programs, or utilizing the facilities at The Loft Strength & Flow, you acknowledge that fitness activities involve inherent risks—including physical exertion, use of equipment, and potential injury.
You confirm that you are in good physical condition and have no medical reason or impairment that prevents you from safely participating. You agree to keep the studio informed of any health conditions, pregnancies, or injuries that may impact your training.
Release of Liability & Indemnification
You voluntarily release, waive, and discharge The Loft Strength & Flow, its owners, instructors, employees, and agents from any and all liability for claims, injuries, damages, or losses sustained during classes or while on the studio premises, except in cases of gross negligence.
You agree to indemnify and hold harmless the studio from any claims, damages, or legal expenses arising from your participation or breach of studio rules.
Emergency Medical Treatment: In the event of an emergency, you authorize the studio to obtain medical treatment for you and agree to accept responsibility for any associated medical costs.
Social Media & Media Release
The Loft Strength & Flow occasionally takes photos and videos during classes, events, or studio activities for marketing, promotional content, and social media. By participating in sessions, you grant permission for your likeness to be used across digital platforms.
Note: If you do not wish to appear in promotional content, it is your responsibility to expressly notify our staff in writing.
4. Privacy Policy & Data Collection
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Privacy and Other Legislation Amendment Act 2024 (Cth).
Information We Collect
To provide a safe and effective fitness environment, we collect:
Identification & Contact Details: Full name, date of birth, address, email, and phone number.
Health Information: Relevant medical history or physical conditions to ensure your training safety.
Emergency Contacts: Name and phone number of your designated emergency contact.
Payment Data: Encrypted billing data managed through our secure booking provider (Momence).
How We Use & Share Your Data
Your personal data is used exclusively to manage bookings, process payments, communicate vital studio updates, and ensure your physical safety.
Third Parties: We never sell or rent your data. Your data is only shared with trusted service providers essential to running our business (such as Momence) under strict confidentiality terms, or with medical professionals in an emergency.
Marketing: With your consent, we may send you promotions, birthday notes, and studio updates. You can opt-out at any time via the "unsubscribe" link in any email.
Data Security & Corrections
We maintain strict technical and organizational security measures to protect your data from unauthorized access or loss. You hold the right to access, update, or correct your personal information at any time by contacting us.
5. Governing Law & Contact
This agreement is governed by the laws of Queensland and complies with the Fair Trading (Code of Practice—Fitness Industry) Regulation 2003.
The Loft Strength & Flow 📍 15/13 Matheson St, Baringa QLD 4551